POLICIES

TERMS AND CONDITIONS

The member obtains access to the facilities of the Le Crux centres, he undertakes to respect the regulations of the centers and agrees that a violation of these regulations may result in the revocation of the membership. Crux reserves the right to modify its regulations, which will be posted in the centres. The user should be aware of this as soon as possible. Crux reserves the right to cancel a membership in case of abuse of privileges by the member, without any refund. Le Crux reserves the right to prohibit access to the centre to anyone deemed undesirable. The subscription remains the property of the Le Crux Climbing Centres.

MINOR CHILDREN (15 AND UNDER)

Minors are not admitted to the centres without the presence of a parent or a caregiver 18 years of age or older. The ratio is a 1 adult for 3 children. Minors must be supervised at all times by an adult 18 years of age or older. The supervisor cannot climb if he is alone with the children. In order for the supervisor to climb, there must be a second adult with the group. They will be able to alternate for supervision. The supervisor of a minor is allowed to climb at the same time as him only if the minor has taken and passed his "jeune sécure" course, which is available as of 8 years old.

DAYS AND HOURS

Le Crux reserves the right to discontinue its services or temporarily close a section for maintenance work or competitions. Opening hours can also be changed. If this is the case, a notice will be posted in the centre and emailed.

STUDENT RATE

Someone who purchases a membership by monthly payments to the online student rate understands that it is their duty to present valid student id verification on his next visit to Le Crux so that student pricing is applied to his next payments. In the absence of a valid student id, regular pricing will be charged.

NINJA WARRIOR COURSE

The Ninja Warrior course in Boisbriand is part of the Amusement Action Direct Division. Access is not included in daily fare nor in any memberships.

MEMBERSHIP PAUSE POLICY

It is possible to pause your membership by monthly payment for a fee of $10.00/month. To pause your membership, complete the "Membership Freeze" form available online on our website at the bottom of the rates and booking section or send an email to the info@lecrux.com. This pause may not exceed 50% of the total membership time. (6 months for a 12-month membership). The break period is a minimum of 1 month. To reactivate your membership, please do so at the reception desk on your next visit.

MEMBERSHIP PAYMENT

I authorize Le Crux Climbing Centres to charge on the credit card associated with my file, the amount mentioned for the duration of the monthly membership, on the 10th business day of each month.

MEMBERSHIP TERMINATION

If you want to end a membership, you must send a written notice to info@lecrux.com explaining the reason for your termination and your contact information. The application must be sent to us before the 10th business day of the month to take effect before the next payment. We will process your application within 10 business days of your application. You will be charged a penalty fee of 10% of the remaining value of your membership. Members are responsible for terminating their membership when they no longer use it. No refunds or credits will be issued for months already billed and not used.

10 DAILY PASSES

Daily passes are valid for 1 year after the date of purchase. You can share entries with other people. If you wish to be reimbursed for the rest of the unused passes, you will receive a refund in proportion to the remaining value, less an administrative fee of $20 per daily pass.

GIFT CARD

The amounts on the gift cards are non-refundable. In the event of the loss of a gift card, we cannot compensate you.

THANK YOU FOR YOUR COLLABORATION IN CREATING A SAFE ENVIRONMENT!

Welcome to the Crux family and your new passion, climbing